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Ordering Instructions

General:

The prices listed on our shop pages (effective 1st of January 2016) do not include shipping.

Import customs duties:

You may have to pay customs duties on imports in your country. See this page for an example and more information on import duties in many countries. These duties are the sole responsibility of the buyer and are not included in our prices.  Please understand that we have absolutely no control over the rates of these duties and they are incurred at the delivery end - NOT on our end.

Place an order:

To place an order and for any questions, inquiries, problems, suggestions, testimonials, feedback etc., please use the contact us link or via email - firedivegear@gmail.com.

Note:  We don't have a Shopping Cart purchasing system because 99% of all our business is from folks with questions about what may be the best equipment options for them.  It is extremely rare when a customer comes to us who knows exactly what they want or need.  We usually respond in less than 24 hours unless we are dive testing new products or are on a research trip.

Kona Hawaii - Leaf Scorpion Fish - Photo © 2014 L. Miner

 

Disclaimer:

FireDiveGear.com cannot be held responsible for any losses incurred by using our equipment.

Payment:

  • PayPal (for all shipments): +4% handling fee on total amount

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  • No extra fees for PayPal payments made with reversed charges "to family or friends" (in which case PayPal will only charge you a fee of  1% - on the other hand you will have no PayPal buyer protection)

  • Credit cards: Visa, MasterCard, American Express, Discover: +4% handling fee on total amount

Shipping from the US:

NOTE:
The U.S. Postal Service (USPS) seems to (again) have banned the shipping of all types of lithium batteries in internal bulletins (which by the way contradict official statements in this matter on their website). We therefore cannot ship torches which use lithium batteries MiniBlueFlame with their batteries from the US anymore (only without batteries).

Shipping from the U.S. is usually very inexpensive, even to worldwide destinations, as opposed to shipping from Europe. USPS priority postage within the U.S. for instance for a filter is merely $8 (in 2016).

International shipments from the U.S. via the US Postal Service (USPS) are somewhat complicated, however; failure to provide any one of the following address details can delay or even prevent delivery:

  • Last Name
  • First Name
  • Business Name
  • Address
  • Number, Street, Suite, Apt., PO Box, etc.
  • Postcode
  • City
  • State / Province
  • Country
  • Phone Number
  • Alternate Delivery Address
    (If you are unavailable during delivery)

These are all required fields on the USPS postal forms. The post office personnel can (and do, as we discovered, e.g. for a missing phone number!) refuse to process the package unless every single field is filled in. (Note: "n.a." is the abbreviation for "not applicable")

 

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